Refund policy

Return Policy

• The consumer has at least 14 days to cancel the order and register the return.
• After cancellation, the consumer has another 14 days to return the product.
• We will refund the total order amount, including shipping costs, within 14 days after the return has been registered, provided the product has been received in good condition.

If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and — if reasonably possible — in its original condition and packaging. If the product or packaging is damaged more than necessary to try or inspect the product, we may charge you for the depreciation. Please handle the product carefully and ensure it is properly packaged when returning it.
Do you have any questions? Feel free to contact us via info@amerence.com or use the contact form on our website.
You can initiate a return via the following link: https://amerence.montareturns.com.

Return Address:
Schoterhoek 2
2441LD Nieuwveen
The Netherlands

You have the right to cancel your order up to 14 days after the day of receipt without providing a reason. After cancellation, you have an additional 14 days to return the product. You will then receive a full refund of the order amount, including shipping costs. Only the return shipping costs from your home to the online store are at your own expense. These costs are approximately €7.25 per package; please check the exact rates on the website https://amerence.montareturns.com.
If you exercise your right of withdrawal, the product must be returned to us with all delivered accessories and — if reasonably possible — in its original condition and packaging. If the product or packaging is damaged more than necessary to sell the product, we may charge you for the depreciation. Therefore, handle the product with care and ensure it is properly packaged for return.
To exercise your right of withdrawal, you can contact us via the email option on the contact page, use the chat function, or email us at info@amerence.com We will refund the total order amount within 14 days after registering your return, provided the product has been received in good condition.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to assess the issue and resolve it promptly.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Customized products (such as special orders or personalized items)
• Personal care products (such as beauty products)

We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions about a specific item.

Exchanges
The fastest way to ensure you receive the item you want is to return the item you have. Once the return is accepted, you can place a new order for the desired item.

Refunds
We will notify you once we’ve received and inspected your return, and we’ll let you know if the refund has been approved. If approved, the refund will be automatically processed to your original payment method within 14 business days.
Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@amerence.com